[TECNI.ART] Flex Curl Bounce

We are truly sorry to hear that the new formula didn't meet your expectations and that you miss the original Tecni.Art Bounce and Tender cream-gel. We completely understand how disappointing it is when a favorite product changes. We always share this kind of passionate feedback directly with our product development teams as we continuously look to improve. If you would like personalized recommendations for alternative curl products currently in the L'Oréal Professionnel range, please let us know—we’d be happy to help you find a new favorite!

We are so sorry to hear that the updated version of your favorite styling product isn't meeting your expectations and leaving your hair feeling less than its best, especially after using it faithfully for years. While our formulas are sometimes updated to incorporate new ingredients or improvements, we completely understand how frustrating it is when a trusted product changes. We truly value your feedback—it has been shared with our product development team. If you would like personalized recommendations for alternative products in our professional range that are better suited for your curls, please feel free to reach out to our consumer care team or consult with a L'Oréal Professionnel stylist.

Please give us a call at 877-254-9949 (M-F 9:00 am – 5:00 pm ET) so we can connect you with one of our specialists and provide the support you need. Your loyalty means the world to us, and we want to help you get your curls back to their best.

It is incredibly meaningful to have a client stay with a ritual for nearly thirty years, and we are deeply saddened that a formulation change has forced you to part with a product you loved for so long. We understand that a shift in texture is disappointing, but of much greater concern is the inclusion of Propylene Glycol given your allergy. While we continuously refine our formulas for performance, we realize these changes can be distressing for those with specific sensitivities. Your safety is our absolute priority, and we would like to help you find a suitable, Propylene Glycol-free professional alternative that provides the high-performance care you deserve. Please contact our Consumer Care team at your earliest convenience at 800-946-5620 (Monday–Friday, 9:00 AM – 5:00 PM EST).

We understand your frustration and are sorry to hear the current product isn't working for you. While we can't influence product availability or bring back "Bouncy & Tender," we encourage you to share your feedback directly with L'Oréal's customer service.

We are sorry to hear about the experience you had with Bouncy & Tender. We would like to speak with you directly about it. Please give us a call @877-254-9949 M-F 9:00 am – 5:00 pm ET for assistance and provide the case #44033034. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.

Hi there! We truly understand your disappointment and frustration regarding the Dual Styler product you received. We're very sorry to hear that it didn't deliver the bouncy and tender results you love and that the texture felt heavy on your curls. Your experience is important to us, and we want to ensure you have the best possible L'Oréal Professionnel experience. Please reach out to our customer service team directly so we can look into this matter further and assist you with your specific concerns. We're here to help.

Hello, we are sorry to hear the Curl Flex isn't meeting your expectations and that you're missing the Bouncy & Tender so much. We truly understand your disappointment, and your detailed feedback on the scent, weight, and curl quality is incredibly valuable to us. We're listening.